thecheesecakefactory Support Tickets All Reviews

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thecheesecakefactory Reviews

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  • Terrible experience

    Taken to a nasty table, walked all the way around the resturant instead of returning the way we were taken. A waiter who delivered the wrong drink, then served the replacement from another table. Also not bothering to come back in a timely manner to check on the acceptability of the order. Allowing the drinks that were served to sit empty until the end of the meal. Receiving the wrong kind of cheesecake upon a return visit which I purchased to go so that the error was not discovered until I had returned home which is approx. 100 mi. south. of the resturant. So you didn't get it... More...
    (Restaurants, Fast Food, Coffee)
  • survey code

    Today I purchased an outgoing order at your location on sepulveda and ventura blvd. I have received on my receipt that if I give my survey code number I will receive a $10.00 gift card. Well it has been near impossible. Each time I try it says if I fill out all questions I will receive $50.00. This on line is not allowing me to even find the place to insert the code. Is this really an honest offer to get the gift card. Linda More...


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