thecheesecakefactory Reviews and Complaints

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thecheesecakefactory Reviews

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  • $10.00 coupon

    We went to the cheese cake factory in durham this sun. we enjoyed our meal but the service was bad. we were the first one in the resturant that morning and it took almost a half hour to get our breakfast. the waitress gave all kind of excuses but other customers got there orders. the food was great and we bought cheese cake to go. the reciept said to go to the survey and we would get a $10.00 cupon. our survey code is 2102-20191-10020. will we get the cupon? More...
  • Terrible experience

    Taken to a nasty table, walked all the way around the resturant instead of returning the way we were taken. A waiter who delivered the wrong drink, then served the replacement from another table. Also not bothering to come back in a timely manner to check on the acceptability of the order. Allowing the drinks that were served to sit empty until the end of the meal. Receiving the wrong kind of cheesecake upon a return visit which I purchased to go so that the error was not discovered until I had returned home which is approx. 100 mi. south. of the resturant. So you didn't get it... More...
    (Restaurants, Fast Food, Coffee)
  • Terrible

    I've eaten at this resturant many times always having a pleasant experience. That is until today. It started with being shown to a table that was filthy, after being marched completely around the resturant I was made to wait while 2 other parties were seated first. When finally seated the waiter brought me the wrong drink. I ordered unsweet tea no lemon, I got lemon. When the new drink was finally brought the waiter served it from the next table. I then had to wait another 5 min. to get a sweetner. The meal was almost complete before the waiter returned to check if the meal was... More...
    (Restaurants, Fast Food, Coffee)
    catd's Picture   catd    0 Comments   Comments
  • Just sitting here waiting

    Decided to go and have lunch at Cheesecake Factory since I received a gift card for a gift. The food was wonderful and the service was very good until after my meal was served. My waitress was no where to be seen. Another person refilled my drink and I had to wait to get some time to get my bill. I decided since it took so long to get my bill I would pay at the table and get a piece of cheesecake on the way out the door. I was afraid it would take too long to get it through the waitress. survey code 0007-60091-07040. Waitress was very nice though. More...
    (Entertainment, Movies, Events)
    fairygm's Picture   fairygm    0 Comments   Comments
  • Service Poor

    Responding to *Special Invitation* - Survey Code 1002-20011-18031. Took Boss to lunch at Cheesecake Factory in Palm Desert, Ca. Made lunch of several appetizers. Excellent small pizzas! O.K. Boston salad. So-So clam chowder. We never received the house bread after asking a couple of times. Ordered coffee, but no offers of seconds. Received salad within 20 minutes, but took 1 1/2 hours for hot items. Was a long time for luncheon! Don't know why it took our server so long to respond when the other waiters were able to take care of the little things such as no sugars, salt/pepper, or... More...
    (Restaurants, Fast Food, Coffee)
    ktn123's Picture   ktn123    0 Comments   Comments
  • Out of state visit

    Survey Code 9000-31011-17024. Took my parents to the location in Oak Brook, IL; they had never been to one. I live in Atlanta and visit the restaurants there 2-3 times a year. I expect a certain level of customer service when I visit The Cheesecake Factory. I was NOT disappointed, our server Adam was polite and personable (the tip I left him reflected that as well). I got the "Buffalo Blasts" and "Chicken Madeira" which was wonderful as always. It speaks volumes that I can travel from Atlanta to Oak Brook and still receive excellent service and food. Thank you for your... More...
    (Restaurants, Fast Food, Coffee)
    LNBullard's Picture   LNBullard    0 Comments   Comments
  • Grandpa & grandma visit the cheesecake factory

    Blessings, grandpa and I received a gift card for christmas from our grandson in california to the cheesecake factory. The closes one is 1 1/2hrs away from sharon s.c. I just turned 66 yrs and grandpa was having a birthday in march of 82 yrs old. We throught it would be a great time to use our gift card. When we got to charlotte we circled around the parking deck to find a close up spot so grandpa would not have to walk to far. In a few minutes we had one. It took us no time to get into the resturant. Our waitor's name is Michael O.. He was very clean looking in his uniform. No food... More...
    (Restaurants, Fast Food, Coffee)
  • Great lunch!

    Survey Code 2103-50051-22-10 Celebrated my sister's birthday with lunch at the cheescake Factory, Ross Park Mall, Pittsburgh,Pa. Our food was delicious: Renees Chicken Salad Sandwich with Lentil soup and Garden Salad - YUM! I had Pasta Da Vinci, also very good. First time I tried it. Our waitress Amanda S. is to be commended on the best service ever received! She should be working in a training capacity in "customer service" ans is a definite asset to your staff. Thanks for a wonderful experience! More...
    (Restaurants, Fast Food, Coffee)
    rehabnurse's Picture   rehabnurse    0 Comments   Comments

    My girlfriend, and I were there today for a little lunch along with her two sisters. We were having a great time over at one of your cheese cake factory in Roseville, Ca. The appetizer that we ordered was delicious; The foods that we ordered as our main entree were great. the dessert was one of a kind. It was called the red velvet cheese cake, mmmmmmm it was soooooo good. Our waiter, his name is Christopher and he was really friendly as well as helpfull as to what we like and helped us choose our foods. "Thank you christopher...." We will definetely comeback to cheese cake... More...
    (Restaurants, Fast Food, Coffee)
    tutupoly4's Picture   tutupoly4    0 Comments   Comments

thecheesecakefactory Reviews By Product


thecheesecakefactory Comments

JIMNELLIE says: (8 years ago)

ruffle says: (9 years ago)
We love going to the cheese cake factory to eat, the food and service is great. survey code6195-40050-10084

jolegro says: (9 years ago)
the food and service at the cheesecake factory were very good. we enjoy eating there.

lilly3 says: (10 years ago)
First time at the cheesecake factory, cant wait to goo back

dotg13 says: (10 years ago)
The cheese Cake Factory is a great family restaurant

dotg13 says: (10 years ago)
We have never been dissatisfied with a meal.

dotg13 says: (10 years ago)
Survey code 0097-00050-22027
We love the Cheese Cake Factory and visit often. We always enjoy our meal and love the desserts.

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